Privacy Policy.
Last updated: June 2026Gflam Touring and the Gflam Group of Companies are committed to protecting your privacy. This policy explains how we collect, use, share and protect your personal information.
We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
Contact information - name, phone number, email address and postcode when you sign up, make an enquiry or purchase tickets.
Payment information - held securely by our payment processors. We do not store card details.
Usage information - browser type, IP address and pages visited to help us improve our service.
Communications - any messages or enquiries you send us.
How we use your information
We use your information to provide our services, respond to enquiries, send updates you have opted into, and improve our websites and products.
Who we share your information with
The Gflam Group - we may share your information between the brands and companies that make up the Gflam Group of Companies so we can run our events and services.
Event Partners - where you have opted in to marketing when you bought a ticket or signed up, we may share your contact details with the venues and performers involved in an event you attended or registered for, so they can tell you about future events. If you did not opt in, your details are not shared with venues or performers for marketing.
Ticketing and payment providers - the third-party ticketing platforms and payment processors we use to handle bookings and payments on our behalf.
Service providers - businesses that help us run our websites and services, such as hosting, email and analytics providers, who may only use your information to provide their service to us.
Legal and safety - where we are required to by law, or where it is necessary to protect the safety of people at our events.
We will never sell your personal information.
Marketing communications
If you sign up to our mailing list, we may send you news, offers and updates relevant to Gflam Touring. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Cookies
Our websites use cookies to improve your experience. See our Cookies Policy for details. You can disable cookies in your browser settings at any time.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our data is stored securely using industry-standard encryption.
Access and correction
You have the right to access the personal information we hold about you and to request corrections. To do so, contact us at hello@gflamtouring.com.au.
Contact us
Questions about this policy? Email us at hello@gflamtouring.com.au or write to Gflam Group of Companies, Gold Coast, Queensland, Australia.